Troubleshooting

Experiencing Issues with Your Explorer Kit?

Explore common scenarios and solutions you can try.

If your camera app loses connection when the Explorer and camera are placed underwater, try these steps:

Set Camera WiFi Frequency to 2.4GHz: Ensure the camera WiFi frequency is set to 2.4GHz. Refer to the guide on “Setting Camera Wi-Fi Frequency to 2.4GHz” for detailed instructions.
Ensure Software is Updated: Make sure both the camera and app software are updated to the latest versions. Manufacturers frequently release updates to improve connectivity and performance, which can resolve compatibility issues.
Check Device Compatibility: Verify that your mobile device and its operating system are compatible with the camera app. Incompatible devices or outdated operating systems can cause connection issues. See our Action Camera App Guide for further details.
Using a Cable Reel: Ensure the phone is securely placed on the phone mount attached to the Cable Reel, and rotate the WiFi transmitter to the ‘Up’ position.
Using a Hand Reel: Position the reel as close to the phone as possible, and keep them no more than 1/2 meter apart.
Force Close the Camera App: Swipe up on your display to force-quit the Camera App, then reopen it and try again.
Reset Wi-Fi Connection: Disable and re-enable Wi-Fi on your camera in the Connections menu to refresh the connection and reduce interference by forcing a re-scan for the best 2.4GHz channel.
Additional Assistance: For more help with connection issues, refer to the following manufacturer links: GoPro and DJI

Please note the following:

Camera Support: Not all cameras support livestreaming while recording.
Resolution and FPS Limitations: Some cameras do not support livestreaming while recording in high resolutions and FPS.
Compatibility Guide: Refer to our Camera Compatibility guide for full details on supported features.

If you’re experiencing lag when using DJI Mimo or GoPro Quik for live preview, try these solutions:

Ensure Latest Software Updates

Install the latest firmware on your action camera to optimise performance and connectivity.
Update to the latest version of the camera app (DJI Mimo, GoPro Quik) to ensure compatibility and stability.

Optimise Mobile Device Performance

Close background apps and enable Airplane Mode with Wi-Fi on to prevent interference and improve stability.
Keep your device’s operating system up to date for the best performance.

Adjust Camera Settings for Smoother Preview

Disable RockSteady or HorizonSteady if lag persists to reduce processing strain.
Lower recording resolution and bitrate if experiencing stutters while previewing and recording, if not essential for your recordings.

Use a High-Speed MicroSD Card

While microSD cards do not directly affect live preview, a slow card can cause lag when recording and previewing simultaneously.
Use a UHS-I U3 V30+ card (Samsung PRO Ultimate, SanDisk Extreme Pro, Lexar 1066x).
Format the card in the camera for best performance.

Upgrade to a Better Phone or Camera

Use a high-performance phone or tablet (iPhone 13+, Samsung S22+, Pixel 8 Pro, Blackview Active 8 Pro) for improved processing power.
Consider upgrading to a later model action camera such as the DJI Action 4, DJI Action 5 Pro, or GoPro Hero13 for better connectivity and smoother performance.

If your Explorer is not stable while trolling, try these steps:

Check the Troll Fin: Ensure the troll fin is securely clipped into the Explorer.
Use the Long Strain Relief: Make sure the long strain relief is attached to the rear anchor point of the Explorer.
Adjust Tension: The strain relief should be under tension, and the cable should have some slack.
Deploy at Low Speed: Start at a low speed and allow the Explorer to stabilise before increasing speed.
Speed Limits: Remember, the Explorer is designed for trolling at speeds up to 8 knots.

If your Seafloor Stand is unstable on the seabed, try these steps:

Secure the Seafloor Fin: Ensure the Seafloor Fin is firmly affixed to the leg with the black tubing, tightly secured using the clamps, and positioned to face outward.
Fix Stand Legs: Ensure the stand legs are firmly fixed in place by tightening the stand clamp.
Use the Short Strain Relief: Make sure the short strain relief is clipped onto the top, center anchor point on the Explorer.
Level the Stand: If the seabed is uneven, reposition the stand on level ground for better stability.
Spread Stand Legs: In strong currents, spread out the stand legs to enhance stability.
Manage Livestream Cable: When the boat is anchored and swinging, ensure there is sufficient slack in the livestream cable to prevent the stand from being pulled.

Keep the Camera and Explorer Dry: Before placing the camera in the Explorer case, make sure both the camera and the interior of the case are completely dry. Moisture inside the case is a primary cause of fogging.
Use Antifog Spray: Apply a thin layer of antifog spray to the inside of the Explorer lens cover. This helps to prevent condensation from forming on the lens.
Avoid Sudden Temperature Changes: When moving between environments with different temperatures, allow the camera and Explorer housing to acclimate to avoid condensation.
Store in a Dry Environment: When not in use, store your camera and Explorer housing in a dry place to prevent moisture buildup.